FortiVoice
FortiVoice
5 reviews
WH Score
8.0

Top FortiVoice Features

What are the Best FortiVoice Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • SIP Trunking

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)

Call Routing Types

  • Event-Driven Routing
  • Data-Driven Routing

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Device Analytics
  • Quality of Service Reports
  • Call Monitoring

Recording

  • Call Recording

Supported Channels

  • Voice
  • Chat/IM

Conferencing Capabilities

  • Audio Conferencing

Enhancements & Personalization

  • HD Voice

Device Management

  • Bring Your Own Device (BYOD)

Supported Devices/Hardware

  • Business Phones

Workflow Automation

  • Call Handling Rules

Third-Party Integrations

  • AWS
  • Azure

Systems/Administrative

  • Multiple Location Management
  • Centralized Console
  • System Diagnostics

Cybersecurity Features

  • Network Security
  • Firewall
  • Encryption

Disaster Recovery

  • Internet Backup & Recovery
  • Inbuilt Failover

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Technical Support

FortiVoice Top Features Related Review


D
Donna
Reviewed on 21 August 2023

Powerful but easy to use

We just replaced our existing system with Fortivoice and I could not be happier. The application comes with a great interface and plenty of customization options. The initial set up was quick and the application is very easy to use.

Pros
  • Easy setup and deployment, simple interface, great customizability.
Cons
  • Only one option for hold music.

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