Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Softphone
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Click-to-Call
Voicemail
Automatic Call Distribution (ACD)
Ring Groups
Auto Attendant
Number Porting
Call Flow
Event-Driven Routing
Data-Driven Routing
Mood/Sentiment Routing
Call Log Reports
Dashboard
Call Analytics
Sentiment Analysis
Customer Satisfaction Rating (CSAT)
Call Monitoring
Call Recording
Group Chat
Speech-to-Text
Transcriptions
Speech Coaching
Video Conferencing
Call Flow Designer
Task Automation
Event Automation
Voice
Chat/IM
SMS
Social Media
Virtual Assistant
Artificial Intelligence (AI)
Machine Learning (ML)
APIs
Webhooks
Salesforce
Facebook Messenger
WhatsApp
Zendesk
HubSpot
Okta
OneLogin
Microsoft Teams
Microsoft Word
Centralized Console
Single Sign-On (SSO)
Chat Support
Web Support
Technical Support
Product Guide/Manual
User Limit
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