Dialpad

Dialpad

13 reviews

WH Score

8.0

Top Dialpad Features

What are the Best Dialpad Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Softphone

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Click-to-Call
Voicemail
Automatic Call Distribution (ACD)
Ring Groups
Auto Attendant
Number Porting
Call Flow

Call Routing Types

Event-Driven Routing
Data-Driven Routing
Mood/Sentiment Routing

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Sentiment Analysis
Customer Satisfaction Rating (CSAT)
Call Monitoring

Recording

Call Recording

Chat/IM Management

Group Chat

Language & Speech

Speech-to-Text
Transcriptions
Speech Coaching

Conferencing Capabilities

Video Conferencing

Drag-and-Drop Builders/Designers

Call Flow Designer

Workflow Automation

Task Automation
Event Automation

Supported Channels

Voice
Chat/IM
SMS
Social Media

Collaboration Tools

Virtual Assistant

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)

Integration Options

APIs
Webhooks

Third-Party Integrations

Salesforce
Facebook Messenger
WhatsApp
Zendesk
HubSpot
Okta
OneLogin

Microsoft 365

Microsoft Teams
Microsoft Word

Systems/Administrative

Centralized Console

Identity and Access Management (IAM)

Single Sign-On (SSO)

After-Sales Service

Chat Support
Web Support
Technical Support
Product Guide/Manual

Limits

User Limit

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