Dialpad
Dialpad
13 reviews
WH Score
8.0

Top Dialpad Features

What are the Best Dialpad Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Click-to-Call
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Ring Groups
  • Auto Attendant
  • Number Porting
  • Call Flow

Call Routing Types

  • Event-Driven Routing
  • Data-Driven Routing
  • Mood/Sentiment Routing

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Sentiment Analysis
  • Customer Satisfaction Rating (CSAT)
  • Call Monitoring

Recording

  • Call Recording

Chat/IM Management

  • Group Chat

Language & Speech

  • Speech-to-Text
  • Transcriptions
  • Speech Coaching

Conferencing Capabilities

  • Video Conferencing

Drag-and-Drop Builders/Designers

  • Call Flow Designer

Workflow Automation

  • Task Automation
  • Event Automation

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Social Media

Collaboration Tools

  • Virtual Assistant

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)

Integration Options

  • APIs
  • Webhooks

Third-Party Integrations

  • Salesforce
  • Facebook Messenger
  • WhatsApp
  • Zendesk
  • HubSpot
  • Okta
  • OneLogin

Microsoft 365

  • Microsoft Teams
  • Microsoft Word

Systems/Administrative

  • Centralized Console

Identity and Access Management (IAM)

  • Single Sign-On (SSO)

After-Sales Service

  • Chat Support
  • Web Support
  • Technical Support
  • Product Guide/Manual

Limits

  • User Limit

Dialpad Top Features Related Review


S
Shelly
Reviewed on 26 December 2023

A breeze to use, tons of features.

Our service department has never used an app like this one before! incredibly simple to use, even without training and very straightforward to swap between devices while on the phone. The call quality is also excellent. Our team may now utilize work lines instead of personal numbers, which makes it simple for the manager to identify who is accessible for calls.


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