Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Flip
Click-to-Call
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Shared Lines
Ring Groups
Auto Attendant
Speed Dialing
Conference Bridge
Event-Driven Routing
Queue-Based Routing
Priority-Based Routing
Voicemail Routing
Last Agent Routing
Call Log Reports
Dashboard
Call Analytics
Geographical Reporting
Call Monitoring
Trend Reports
Call Recording
Voice
Chat/IM
SMS
MMS
Audio Conferencing
HD Voice
Hot Desking
Custom Greetings
Custom Reports
Custom Layouts
Contact Database
Contact Sharing
Report Scheduling
SMS Alerts
Speech-to-Text
Multilingual Interface
Transcriptions
Dashboard Builder
Report Builder
Salesforce
Zendesk
Firefox
Highrise
Google Chrome
Skype
Microsoft Outlook
Multiple Location Management
Directory Management
Administrator Management
Administrator Console
Centralized Console
Contact Sync
Role Based Access Control (RBAC)
Data Backup & Recovery
Inbuilt Failover
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