Allworx
Allworx
6 reviews
WH Score
8.2

Top Allworx Features

What are the Best Allworx Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • Shared Lines
  • Ring Groups
  • Auto Attendant
  • Speed Dialing
  • Conference Bridge

Call Routing Types

  • Event-Driven Routing
  • Queue-Based Routing
  • Priority-Based Routing
  • Voicemail Routing
  • Last Agent Routing

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Geographical Reporting
  • Call Monitoring
  • Trend Reports

Recording

  • Call Recording

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • MMS

Conferencing Capabilities

  • Audio Conferencing

Enhancements & Personalization

  • HD Voice

Collaboration Tools

  • Hot Desking

Customizable Items

  • Custom Greetings
  • Custom Reports
  • Custom Layouts

Contact Management

  • Contact Database
  • Contact Sharing

Appointments/Scheduling

  • Report Scheduling

Reminders/Alerts

  • SMS Alerts

Language & Speech

  • Speech-to-Text
  • Multilingual Interface
  • Transcriptions

Drag-and-Drop Builders/Designers

  • Dashboard Builder
  • Report Builder

Third-Party Integrations

  • Salesforce
  • Zendesk
  • Firefox
  • Highrise
  • Google Chrome
  • Skype

Microsoft 365

  • Microsoft Outlook

Systems/Administrative

  • Multiple Location Management
  • Directory Management
  • Administrator Management
  • Administrator Console
  • Centralized Console

Sync/Refresh

  • Contact Sync

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)

Disaster Recovery

  • Data Backup & Recovery
  • Inbuilt Failover

Allworx Top Features Related Review


V
Valerie
Reviewed on 3 June 2019

Exceptional phone system for all types of trade

Great features and gets the job done

Pros
  • Very helpful, collaborative, has plenty of diverse features and function that make communication in a business environment easy and effectual, has a desktop app that lets you see on the screen of the computer incoming and outgoing calls and the availability of other persons in your network
  • Tracing your employee’s calls is equally possible using Allworx.

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