Zultys
Zultys
6 reviews
WH Score
7.4

Top Zultys Features

What are the Best Zultys Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Presence Settings
  • Ring Groups
  • Operator
  • IVR
  • Auto Attendant

Call Routing Types

  • Skills-Based Routing
  • Queue-Based Routing
  • Priority-Based Routing
  • Time of Day Routing
  • Last Agent Routing

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Quality of Service Reports
  • Call Monitoring

Recording

  • Call Recording

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • MMS
  • Social Media

Chat/IM Management

  • Group Chat
  • Private Chat

Conferencing Capabilities

  • Audio Conferencing

Remote Support Features

  • Screen Sharing

Collaboration Tools

  • Wallboard

Customizable Items

  • Custom Greetings

Language & Speech

  • Speech-to-Text
  • Transcriptions

Microsoft 365

  • Microsoft Outlook

Systems/Administrative

  • Centralized Console

Zultys Top Features Related Review


K
Karen
Reviewed on 19 October 2023

Intuitive Software

My experience with this software has been very positive. I'm a fan of the advanced control that the admin has over the level of control for various users. The auto dialing and call recording are also welcome benefits.

Pros
  • Call recording, auto dialer, permission control.
Cons
  • Multiple bugs when sending out texts.

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