Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Profiling
Customer Journey Mapping
Complaint/Feedback Management
Activity Logs
Voice of the Customer (VOC)
Forecasting
Benchmarking
Dashboard
CX Analytics
Pivot Table Reports
360° Customer View
Conversation Flow Builder
Report Builder
Branching/Skip Logic
Employee Experience Management
Employee Retention Management
Create Surveys
Embed Surveys
Survey Expiry
Answer Piping
Survey Response Quotas
Email Alerts
Artificial Intelligence (AI)
Machine Learning (ML)
Chat/IM
SMS
Email
Social Media
Website
File Sharing
Multimedia Management
Spelling & Grammar Checker
Data Mapping
Data Refresh
Data Import
Data Export
Salesforce
Facebook
X
LinkedIn
Reddit
Pinterest
Slack
HubSpot
Zoom
Workday
Microsoft Excel
Microsoft PowerPoint
ISO 27001
HIPAA
GDPR
Custom Greetings
Custom Templates
Report Filters
Report Sharing
Report Publishing
Segmentation/Grouping
Multi-Factor Authentication (MFA)
CAPTCHA Validation
Network Security
Data Security
Filtering
Phone Support
Email Support
Multilingual Support
Training/Tutorial
Dedicated Account Manager
Service Level Agreement (SLA)
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