Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Profiling
Customer Journey Mapping
Complaint/Feedback Management
Voice of the Customer (VOC)
Forecasting
Benchmarking
Dashboard
CX Analytics
Activity Log
Pivot Table Reports
360° Customer View
Conversation Flow Builder
Report Builder
Branching/Skip Logic
Employee Experience Management
Employee Retention Management
Create Surveys
Embed Surveys
Survey Expiry
Answer Piping
Survey Response Quotas
Email Alerts
Artificial Intelligence (AI)
Machine Learning (ML)
Chat/IM
SMS
Email
Social Media
Website
File Sharing
Multimedia Management
Spelling & Grammar Checker
Data Mapping
Data Refresh
Data Import
Data Export
Salesforce
Facebook
Twitter
LinkedIn
Slack
HubSpot
Zoom
Workday
Microsoft Excel
Microsoft PowerPoint
ISO 27001
HIPAA
GDPR
Custom Greetings
Custom Templates
Report Filters
Report Sharing
Report Publishing
Segmentation/Grouping
Multi-Factor Authentication (MFA)
CAPTCHA Validation
Network Security
Data Security
Filtering
Phone Support
Email Support
Multilingual Support
Training/Tutorial
Dedicated Account Manager
Service Level Agreement (SLA)
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