Sogolytics

Sogolytics

0 reviews

WH Score

7.9

Top Sogolytics Features

What are the Best Sogolytics Features?

Customer Management

Customer Profiling
Customer Journey Mapping
Complaint/Feedback Management

Reporting & Analytics

Voice of the Customer (VOC)
Forecasting
Benchmarking
Dashboard
CX Analytics
Activity Log
Pivot Table Reports
360° Customer View

Drag-and-Drop Builders/Designers

Conversation Flow Builder
Report Builder

Workflow Automation

Branching/Skip Logic

Workforce Optimization

Employee Experience Management
Employee Retention Management

Survey Management

Create Surveys
Create Surveys
Embed Surveys
Survey Expiry
Answer Piping
Survey Response Quotas

Reminders/Alerts

Email Alerts

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)

Supported Channels

Chat/IM
SMS
Email
Social Media
Website

File Management

File Sharing

Content Management

Multimedia Management

Language & Speech

Spelling & Grammar Checker

Data Management

Data Mapping
Data Refresh

Data Migration

Data Import
Data Export

Third-Party Integrations

Salesforce
Facebook
Twitter
LinkedIn
Slack
HubSpot
Zoom
Workday

Microsoft 365

Microsoft Excel
Microsoft PowerPoint

Compliance Accreditations

ISO 27001
HIPAA
GDPR

Customizable Items

Custom Greetings
Custom Templates

Report Management

Report Filters
Report Sharing
Report Publishing

Systems/Administrative

Segmentation/Grouping

Identity and Access Management (IAM)

Multi-Factor Authentication (MFA)
CAPTCHA Validation

Cybersecurity Features

Network Security
Data Security
Filtering

After-Sales Service

Phone Support
Email Support
Multilingual Support
Training/Tutorial
Dedicated Account Manager
Service Level Agreement (SLA)

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