Sogolytics
Sogolytics
0 reviews
WH Score
7.9

Top Sogolytics Features

What are the Best Sogolytics Features?


Customer Management

  • Customer Profiling
  • Customer Journey Mapping
  • Complaint/Feedback Management

Reporting & Analytics

  • Activity Logs
  • Voice of the Customer (VOC)
  • Forecasting
  • Benchmarking
  • Dashboard
  • CX Analytics
  • Pivot Table Reports
  • 360° Customer View

Drag-and-Drop Builders/Designers

  • Conversation Flow Builder
  • Report Builder

Workflow Automation

  • Branching/Skip Logic

Workforce Optimization

  • Employee Experience Management
  • Employee Retention Management

Survey Management

  • Create Surveys
  • Create Surveys
  • Embed Surveys
  • Survey Expiry
  • Answer Piping
  • Survey Response Quotas

Reminders/Alerts

  • Email Alerts

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)

Supported Channels

  • Chat/IM
  • SMS
  • Email
  • Social Media
  • Website

File Management

  • File Sharing

Content Management

  • Multimedia Management

Language & Speech

  • Spelling & Grammar Checker

Data Management

  • Data Mapping
  • Data Refresh

Data Migration

  • Data Import
  • Data Export

Third-Party Integrations

  • Salesforce
  • Facebook
  • Twitter
  • LinkedIn
  • Slack
  • HubSpot
  • Zoom
  • Workday

Microsoft 365

  • Microsoft Excel
  • Microsoft PowerPoint

Compliance Accreditations

  • ISO 27001
  • HIPAA
  • GDPR

Customizable Items

  • Custom Greetings
  • Custom Templates

Report Management

  • Report Filters
  • Report Sharing
  • Report Publishing

Systems/Administrative

  • Segmentation/Grouping

Identity and Access Management (IAM)

  • Multi-Factor Authentication (MFA)
  • CAPTCHA Validation

Cybersecurity Features

  • Network Security
  • Data Security
  • Filtering

After-Sales Service

  • Phone Support
  • Email Support
  • Multilingual Support
  • Training/Tutorial
  • Dedicated Account Manager
  • Service Level Agreement (SLA)

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