Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Profiling
Customer Journey Mapping
Customer Lifecycle Management
Personalized Recommendations
Brand Management
Complaint/Feedback Management
Social Listening
Forecasting
Data Visualization
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Lead and Opportunity Tracking
Behavioral Analytics
Conversation Analytics
Data Analytics
Engagement Analytics
Agent Analytics
Conversion Analytics
Quality of Service Reports
Lead Scoring
Attrition Reports
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Call Scoring
Text Analytics
Call Summary
Employee Reports
Engagement Scoring
360° Customer View
Trend Reports
Gap Assessments
HR Analytics
Conversation Flow Builder
Task Automation
Skill Management
Employee Experience Management
Employee Retention Management
Artificial Intelligence (AI)
Machine Learning (ML)
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Create Surveys
Virtual Assistant
Freshdesk
SAP
Slack
Canvas
Zapier
Integromat
Greenhouse
Genesys
Twilio
Workday
Adobe Marketo
Adobe Analytics
Microsoft Teams
Quality Management
Custom Workflows
Custom Reports
Centralized Console
Segmentation/Grouping
Sandbox
Advisory Services
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