Qualtrics

Qualtrics

0 reviews

WH Score

7.9

Top Qualtrics Features

What are the Best Qualtrics Features?

Customer Management

Customer Profiling
Customer Journey Mapping
Customer Journey Mapping
Customer Lifecycle Management
Personalized Recommendations
Brand Management
Complaint/Feedback Management

Reporting & Analytics

Social Listening
Forecasting
Data Visualization
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Lead and Opportunity Tracking
Behavioral Analytics
Conversation Analytics
Data Analytics
Engagement Analytics
Agent Analytics
Conversion Analytics
Quality of Service Reports
Lead Scoring
Attrition Reports
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Call Scoring
Text Analytics
Call Summary
Employee Reports
Engagement Scoring
360° Customer View
Trend Reports
Gap Assessments
HR Analytics

Drag-and-Drop Builders/Designers

Conversation Flow Builder

Workflow Automation

Task Automation

Workforce Optimization

Skill Management
Employee Experience Management
Employee Retention Management

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Conversation Intelligence (CI)
Natural Language Processing (NLP)

Survey Management

Create Surveys

Collaboration Tools

Virtual Assistant

Third-Party Integrations

Freshdesk
SAP
Slack
Canvas
Zapier
Integromat
Greenhouse
Genesys
Twilio
Workday

Microsoft 365

Microsoft Teams

Adobe

Adobe Marketo
Adobe Analytics

Governance, Risk, & Compliance (GRC)

Quality Management

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Centralized Console
Segmentation/Grouping
Sandbox

After-Sales Service

Advisory Services

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