Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Journey Mapping
Personalized Recommendations
Case Management
Complaint/Feedback Management
Contextual Interactions
Net Promoter Score (NPS)
Social Listening
Social Analytics
ROI Reports
Forecasting
Data Visualization
Dashboard
CX Analytics
Buyer Intent Analysis
Executive Summary
Conversation Analytics
Customer Satisfaction Rating (CSAT)
IVR Reports
Text Analytics
Trend Reports
Dashboard Builder
Workflow Builder
Performance Management
Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)
Transcriptions
Create Surveys
Intercom
IVR
Search Engine Optimization (SEO)
Data Import
Salesforce
Zendesk
Google Analytics
Slack
ServiceNow
Zapier
Dynamics 365
Twilio
Workday
Quality Management
Reputation Management
Custom Reports
Segmentation/Grouping
Data Security
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