InMoment Overview

InMoment is an Experience Improvement (XI) platform that helps companies gather and analyze customer experience data and turn it into valuable insights, for customer experience improvements as well as data-driven decision-making. InMoment is a global leader in AI-powered XI systems and innovations and helps companies around the world turn structured and unstructured customer interaction data into ROI-generating intel.

Key InMoment Features and Capabilities

• Customer Feedback Insights: InMoment collects customer feedback to generate valuable insights and signals that can be used to make smart customer decisions and boost ROI.
• Digital Listening: InMoment uses digital listening to understand online customer behavior, improve conversions, and identify operational issues needing attention.
• Employee Experience: InMoment gathers employee experience data and provides insights organizations can use to improve their company culture and increase employee satisfaction.
• Reputation Management: InMoment monitors social media and online reviews, centralizes review management and responses, and improves search rankings.
• Market Research: InMoment analyzes customer and market trends to provide organizations with insightful data that help increase competitive advantage.
• Conversation Intelligence: InMoment uses AI-driven conversation intelligence to power bots that can listen and understand during customer interactions to help companies improve customer resolution times, increase agent productivity and performance, and drive ROI in customer service.
• Advanced Analytics & AI: InMoment AI provides real-time data insights that help companies predict future customer patterns and drive revenue.