InMoment

InMoment

0 reviews

WH Score

7.9

Top InMoment Features

What are the Best InMoment Features?

Customer Management

Customer Journey Mapping
Personalized Recommendations
Case Management
Complaint/Feedback Management

Conversational AI

Contextual Interactions

Reporting & Analytics

Net Promoter Score (NPS)
Social Listening
Social Analytics
ROI Reports
Forecasting
Data Visualization
Dashboard
CX Analytics
Buyer Intent Analysis
Executive Summary
Conversation Analytics
Customer Satisfaction Rating (CSAT)
IVR Reports
Text Analytics
Trend Reports

Drag-and-Drop Builders/Designers

Dashboard Builder
Workflow Builder

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)

Language & Speech

Transcriptions

Survey Management

Create Surveys

Call Management & Administration

Intercom
IVR

Data Migration

Data Import

Third-Party Integrations

Salesforce
Zendesk
Google Analytics
Slack
ServiceNow
Zapier
Dynamics 365
Twilio
Workday

Governance, Risk, & Compliance (GRC)

Quality Management
Reputation Management

Customizable Items

Custom Reports

Systems/Administrative

Segmentation/Grouping

Cybersecurity Features

Data Security

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