Top BroadVoice Cloud PBX Features

What are the Best BroadVoice Cloud PBX Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Softphone
IP Fax
SIP Trunking
Paging
Direct Inward Dialing (DID) Numbers

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Intercom
Find Me/Follow Me
Call Scripting

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Data-Driven Routing

Reporting & Analytics

Call Log Reports
Call Analytics
Customer Satisfaction Rating (CSAT)
Call Monitoring

Recording

Call Recording
Video Recording

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Supported Channels

Voice
Chat/IM
SMS
MMS
Email
Social Media

Remote Support Features

Screen Sharing

Collaboration Tools

Hot Desking

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text
Transcriptions

File Management

File Sharing

Integration Options

APIs
Webhooks

Third-Party Integrations

Facebook Messenger
Salesforce
WhatsApp
Zapier

Microsoft 365

Microsoft Teams

Systems/Administrative

Centralized Console

After-Sales Service

Phone Support
Chat Support

BroadVoice Cloud PBX Top Features Related Review

Thomas

Reviewed on 3 March 2019

Unsurpassed Service

We were using some other software for many years but from the last few months we were having problems on a continuous basis. So we decided to switch to Broadvoice on some colleague’s referral. We called their customer support and the people we talked with really won our hearts with the care and support they are famous for. You can’t find a better company with flawless service, awesome support, and affordable price than Broadvoice. I highly recommend it!!

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