Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Toll-Free Numbers
Softphone
IP Fax
PBX
Paging
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Voicemail to SMS
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
IVR
Auto Attendant
Find Me/Follow Me
Speed Dialing
Number Porting
Number Black/White List
Concurrent Call Sessions
Call Flow
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Priority-Based Routing
Last Agent Routing
Call Log Reports
Performance Evaluations
Call Analytics
CX Analytics
Meeting Reports
Sentiment Analysis
Admin Reports
Call Monitoring
Call Scoring
Call Summary
Call Recording
Audio Conferencing
Video Conferencing
Streaming
Hand Raising
Webinars
Simultaneous Webcams
Meeting Invitations
Meeting Link
Speaker Identification
Add/Remove Participants
Mute/Unmute
Screen Sharing
Group Chat
Private Chat
Chatbots
Voice
Chat/IM
SMS
MMS
Social Media
HD Voice
HD Video
Virtual Assistant
Custom Greetings
Custom Forms
Contact Database
Contact Sharing
Business Phones
Artificial Intelligence (AI)
Machine Learning (ML)
Natural Language Processing (NLP)
Speech-to-Text
Transcriptions
Call Flow Designer
APIs
Salesforce
Act!
eAgent
SugarCRM
NetSuite
Zendesk
Dynamics 365
Microsoft Outlook
Multiple Location Management
Directory Management
Administrator Management
Administrator Console
Centralized Console
Storage
Contact Sync
Role Based Access Control (RBAC)
Network Security
Encryption
Phone Support
Email Support
Chat Support
Forum
Product Guide/Manual
Training/Tutorial
Advisory Services
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