Avaya UCaaS
Avaya UCaaS
23 reviews
WH Score
8.5

Top Avaya UCaaS Features

What are the Best Avaya UCaaS Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Speed Dialing
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
  • Call Flow

Call Routing Types

  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Priority-Based Routing
  • Last Agent Routing

Reporting & Analytics

  • Call Log Reports
  • Performance Evaluations
  • Call Analytics
  • CX Analytics
  • Meeting Reports
  • Sentiment Analysis
  • Admin Reports
  • Call Monitoring
  • Call Scoring
  • Call Summary

Recording

  • Call Recording

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Hand Raising
  • Webinars
  • Simultaneous Webcams
  • Meeting Invitations
  • Meeting Link
  • Speaker Identification

Presenter Controls

  • Add/Remove Participants
  • Mute/Unmute

Remote Support Features

  • Screen Sharing

Chat/IM Management

  • Group Chat
  • Private Chat
  • Chatbots

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • MMS
  • Social Media

Enhancements & Personalization

  • HD Voice
  • HD Video

Collaboration Tools

  • Virtual Assistant

Customizable Items

  • Custom Greetings
  • Custom Forms

Contact Management

  • Contact Database
  • Contact Sharing

Supported Devices/Hardware

  • Business Phones

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Natural Language Processing (NLP)

Language & Speech

  • Speech-to-Text
  • Transcriptions

Drag-and-Drop Builders/Designers

  • Call Flow Designer

Integration Options

  • APIs

Third-Party Integrations

  • Salesforce
  • Act!
  • eAgent
  • SugarCRM
  • NetSuite
  • Zendesk
  • Dynamics 365

Microsoft 365

  • Microsoft Outlook

Systems/Administrative

  • Multiple Location Management
  • Directory Management
  • Administrator Management
  • Administrator Console
  • Centralized Console
  • Storage

Sync/Refresh

  • Contact Sync

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)

Cybersecurity Features

  • Network Security
  • Encryption

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Forum
  • Product Guide/Manual
  • Training/Tutorial
  • Advisory Services

Avaya UCaaS Top Features Related Review


M
Michael
Reviewed on 11 October 2023

A secure video conferencing platform

By using this software, you can schedule and host meetings without leaving your workplace at a lower cost. You can connect to several people simultaneously in HD quality due to its simple interface. It is an incredible way to interact with clients and deliver presentations without having to leave the office, saving you both time and money on travel. The support staff works incredibly quickly and effectively.

Pros
  • Budget friendly, easy to use, saves cost and fuel, HD quality and fast.
Cons
  • None.

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