In our comparison of Phone.com vs. VirtualPBX, VirtualPBX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
This cost-effective solution has met our communication needs efficiently, enabling us to focus on our core business activities. From IVR and voicemail to voicemail-to-text, fax, and a toll-free number, it provides everything I need at an unbeatable price.
At $10 per month, it provides an extensive range of functions that make it a cost-effective choice.
Enhancements to the mobile app would greatly improve the overall user experience.
I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.
Excellent customer service, numerous features available
Quite perplexing initially to get things ported
I originally loved Phone.com due to its flexibility in creating custom messages and phone tree queues. However, there are some cons with this product such as horrible customer dashboard, it’s not clear as you send faxes using the system, it’s not possible to login to the account and see the saved fax and send it again, and many other cons.
Great creation of custom messages and phone queue.
Horrible UI, impossible to resend a fax via the dashboard, numerous error messages when using their preferred browser-Chrome, and complete (50/50) failure rate on faxes thus, majority have to be send at least a second time.
Port in Toll free number to present system.
Simpler to use, helpful customer service.
Somewhat perplexing
This cost-effective solution has met our communication needs efficiently, enabling us to focus on our core business activities. From IVR and voicemail to voicemail-to-text, fax, and a toll-free number, it provides everything I need at an unbeatable price.
At $10 per month, it provides an extensive range of functions that make it a cost-effective choice.
Enhancements to the mobile app would greatly improve the overall user experience.
I originally loved Phone.com due to its flexibility in creating custom messages and phone tree queues. However, there are some cons with this product such as horrible customer dashboard, it’s not clear as you send faxes using the system, it’s not possible to login to the account and see the saved fax and send it again, and many other cons.
Great creation of custom messages and phone queue.
Horrible UI, impossible to resend a fax via the dashboard, numerous error messages when using their preferred browser-Chrome, and complete (50/50) failure rate on faxes thus, majority have to be send at least a second time.
I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.
Excellent customer service, numerous features available
Quite perplexing initially to get things ported
Port in Toll free number to present system.
Simpler to use, helpful customer service.
Somewhat perplexing
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In our rating and review comparison of Phone.com vs. VirtualPBX, VirtualPBX has 17 user reviews and Phone.com has 31. The average star rating for VirtualPBX is 4.94 while Phone.com has an average rating of 3.90. VirtualPBX has more positive reviews than Phone.com. Comparing Phone.com vs. VirtualPBX reviews, VirtualPBX has stronger overall reviews.
Phone.com vs. VirtualPBX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Conferencing Capabilities, Collaboration Tools, Customizable Items, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, After-Sales Service, Limits. In our feature comparison of Phone.com vs. VirtualPBX, VirtualPBX offers more of the most popular features and tools than Phone.com.
In our pricing comparison of Phone.com vs. VirtualPBX, VirtualPBX's pricing starts at $9/month and is more affordable compared to VirtualPBX's starting cost of $9/month.
Our comparison of Phone.com vs. VirtualPBX shows that VirtualPBX scores higher in usability for ease of use, learning curve, quality of support, ease of admin. Phone.com scores higher in meets requirements, setup & support, but VirtualPBX has the best scores overall for system usability.
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