In our comparison of Pega Platform vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.
PEGA is an amazing software that excels in rapidly constructing complex business solutions. Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.
In instances where development hurdles arise, waiting for solutions from the PEGA team can extend over several weeks.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
Pega has the potential to address a wide range of business use cases effectively. However, it requires careful consideration to determine where it best fits within your operations.
Impressive array of out-of-the-box features, from case flows to reporting, SLA management, and even integration capabilities with cloud applications like DocuSign and AWS services.
The user interface could be more intuitive, and customization options are somewhat limited. Additionally, the cost of implementation and maintenance is on the higher side. It's worth noting that Pega's support service could benefit from some refinement.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.
PEGA is an amazing software that excels in rapidly constructing complex business solutions. Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.
In instances where development hurdles arise, waiting for solutions from the PEGA team can extend over several weeks.
Pega has the potential to address a wide range of business use cases effectively. However, it requires careful consideration to determine where it best fits within your operations.
Impressive array of out-of-the-box features, from case flows to reporting, SLA management, and even integration capabilities with cloud applications like DocuSign and AWS services.
The user interface could be more intuitive, and customization options are somewhat limited. Additionally, the cost of implementation and maintenance is on the higher side. It's worth noting that Pega's support service could benefit from some refinement.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
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In our rating and review comparison of Pega Platform vs. SugarCRM, SugarCRM has 39 user reviews and Pega Platform has 24. The average star rating for SugarCRM is 4.07 while Pega Platform has an average rating of 3.87. SugarCRM has more positive reviews than Pega Platform. Comparing Pega Platform vs. SugarCRM reviews, SugarCRM has stronger overall reviews.
Pega Platform vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Reminders/Alerts, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Help Desk Features, Limits, Supported Technologies. In our feature comparison of Pega Platform vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Pega Platform.
In our pricing comparison of Pega Platform vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.
Our comparison of Pega Platform vs. SugarCRM shows that SugarCRM scores higher in usability for setup & support. Pega Platform scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but SugarCRM has the best scores overall for system usability.
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