Pega Platform

Pega Platform

24 reviews

WH Score

8.3

Top Pega Platform Features

What are the Best Pega Platform Features?

Customer Management

Customer Profiling
Customer Lifecycle Management

Reporting & Analytics

Voice of the Customer (VOC)
Churn Analysis
CX Analytics
Buyer Intent Analysis
Engagement Analytics
Conversion Analytics
360° Customer View

Supported Channels

Email
Social Media
Website

Call Routing Types

Skills-Based Routing

Collaboration Tools

Virtual Assistant

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Robotic Process Automation (RPA)

Language & Speech

Language Detection

Data Management

Data Modeling

Integration Options

APIs
Webhooks

After-Sales Service

Forum
Training/Tutorial
Dedicated Account Manager

Pega Platform Top Features Related Review

R

Rosa

Reviewed on 16 March 2023

Havent used much, I ll update

The product assists me in obtaining important information for leads. When a lead's contact information is incomplete, the product allows me to be more productive and increases my overall performance.

Pros

I particularly enjoy how it streamlines my daily tasks and makes my work easier
The interface is user-friendly, and I appreciate the hands-on experience it offers

Cons

I wish I had greater access to all of the tools it provides
Although I don't use it frequently, I believe it could be valuable in my work, and I would like to learn more
Perhaps some training would help

View All Pega Platform Reviews

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