MonkeyLearn Overview

MonkeyLearn is a user-friendly, no-code, AI platform that offers centralized text analytics tools to help organizations extract, classify, and analyze text data from surveys, reviews, products, and customer support tickets. MonkeyLearn leverages Machine Learning technology to power its text analytics tools and provide insights based on customer feedback across various channels.

Key MonkeyLearn Features and Capabilities

• Text Analytics: MonkeyLearn provides a variety of text analytics tools, including:
  • Net Promoter Score (NPS) Analysis: MonkeyLeearn analyzes NPS feedback to understand customer experience, monitor customer sentiment by topic, and minimize customer churn.
  • Review Analysis: MonkeyLearn analyzes review data to improve user ratings.
  • Customer Satisfaction Score (CSAT) Analysis: MonkeyLearn analyzes CSAT data to identify and eliminate issues creating bad customer experiences.
  • Support Analysis: MonkeyLearn analyzes support tickets to identify customer service improvement opportunities, increase efficiency, and reduce costs.
  • Survey Analysis: MonkeyLearn analyzes customer survey data to highlight patterns and trends.
  • Voice of the Customer (VoC) Analysis: MonkeyLearn analyzes customer interaction data to help companies understand customer experiences and perspectives to increase engagement.
• Pre-Built & Custom Text Classification: MonkeyLearn offers pre-trained text classifiers organizations can use to classify topics and analyze sentiment quickly. Companies can also import their own data and define tags to train a custom text classifier.
• Text Extraction: MonkeyLearn offers tools to build text extractors that are trained to find keywords and features within text.