Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Journey Mapping
Social Media Management
Complaint/Feedback Management
Net Promoter Score (NPS)
Voice of the Customer (VOC)
Data Visualization
Performance Evaluations
Dashboard
CX Analytics
Sentiment Analysis
Issue/Bug Reports
Conversation Analytics
Data Analytics
Agent Analytics
Case/Ticket Analytics
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Text Analytics
Dashboard Builder
Artificial Intelligence (AI)
Machine Learning (ML)
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Data Indexing
Data Classification
Data Labeling
Data Discovery
Data Mapping
Data Drilling
Data Import
Ticket Tagging
Ticket Routing
Salesforce
Zendesk
Freshdesk
Help Scout
Front
Medallia
Zapier
Tableau
Looker Studio
SurveyMonkey
Typeform
Gmail
Google Sheets
Microsoft Excel
APIs
GDPR
AICPA
Segmentation/Grouping
Dedicated Account Manager
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