39 reviews
WH Score

SugarCRM Overview

What is SugarCRM?

At SugarCRM, we enable companies to build extraordinary customer relationships by delivering the most innovative products and services to understand and engage with customers. 

Unlike traditional CRM solutions that focus on management and reporting, at SugarCRM, we put the individual user at the center of our CRM solution:
We’re eliminating the drudgery of endless data entry, with a CRM that’s intuitive, customizable and easy to use.

We enable people to do their job better by giving them the right information, when they need it, before they even ask.    

And we power individual-to-individual “i2i” connections between employees and customers, orchestrating complex interactions across the organization over the entire customer journey.

SugarCRM Awards

All Years
SugarCRM - Editors Choice 2024

Company:SugarCRM Inc.

SugarCRM Recent Reviews

Reviewed on 8 May 2024

Scalable and Flexible CRM with Responsive Support

What sets Sugar Sell apart is its remarkable flexibility and scalability. Significant ease is added by the flexibility to deploy on-premises or on-demand, and the support staff is remarkably prompt. The one disadvantage is that, in comparison to rivals, its brand recognition is somewhat weaker. To companies searching for a scalable, user-friendly solution that can adjust to changing needs without incurring unforeseen expenses, I recommend Sugar Sell. Effective prospect and client information centralization is made possible by features like DocuSign integration and mobile access, which also expedite business processes and allow for productive work from any location.

  • Flexibility, scalability, on-premise or on-demand deployment options, responsive support, US-based support, two sandboxes provided.
  • Limited brand recognition compared to competitors.

Reviewed on 21 November 2023

Harnessing Workflow Customization

By utilizing mandatory rules set by the admin, Sugar allows for effective control over the sales team, ensuring consistency in naming conventions and provided information. This centralized control mechanism has been a key benefit in maintaining order and consistency.

  • We have successfully automated numerous processes within our organization
  • For instance, we utilize workflows to trigger alerts from Sales to our Contracts team, ensuring timely preparation of contracts for various opportunities
  • Sugar plays a pivotal role in automating communication processes, enhancing overall efficiency.
  • In scenarios where user input is limited, data reporting capabilities can be constrained

SugarCRM Pricing

per user / per month
SugarCRM Pricing Details

SugarCRM Key Features

Customer Management
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
  • Complaint/Feedback Management
Lead Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
Campaign Management
  • Campaign Orchestration
SugarCRM Features Details

SugarCRM Media


SugarCRM Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.8

SugarCRM Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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