Insightly vs. SugarCRM: Which is Best? - Wheelhouse

Insightly vs. SugarCRM: Which is Best?

Insightly vs. SugarCRM Best Overall: Insightly

In our comparison of Insightly vs. SugarCRM, Insightly is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Insightly Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Insightly Pricing
Plus
$29
per user / per month
Professional
$49
per user / per month
Enterprise
$99
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Insightly Features
  • Customer Profiling
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Lead Generation
  • Lead Distribution
  • Virtual Event Planning
  • Campaign Orchestration
  • Service Analytics
  • Audit Trail
  • Dashboard
  • CX Analytics
  • Lead and Opportunity Tracking
  • Data Analytics
SugarCRM Features
  • Customer Profiling
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Lead Generation
  • Lead Distribution
  • Virtual Event Planning
  • Campaign Orchestration
  • Service Analytics
  • Audit Trail
  • Dashboard
  • CX Analytics
  • Lead and Opportunity Tracking
  • Data Analytics

Pros & Cons

Insightly Pros & Cons
Pros
  • Contacting my links and clients, integration with Outlook, and a lot of opportunities are loved by me.
Cons
  • It is buggy, the user interface is old fashioned, poor customer support, very very expensive, and no tutorials or guides are available online.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Insightly Reviews
Top Favorable Review
W
William
Reviewed on Jul 2, 2021

It is a great organizer that reminds you of what you need to do.

Contacting my links and clients, integration with Outlook, and a lot of opportunities are loved by me.

I wish their customer service gets better. Emails also need an update.

Top Critical Review
M
Michael
Reviewed on Jul 2, 2021

My company was already using it so I used it too.

It is buggy, the user interface is old fashioned, poor customer support, very very expensive, and no tutorials or guides are available online.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Insightly Alternatives
8.7
8.6
SugarCRM Alternatives
8.7
8.6
Add to Compare

Add suggested to comparison

Insightly vs. SugarCRM: Detailed Comparison

Insightly vs. SugarCRM Top Ratings & Reviews: SugarCRM

In our rating and review comparison of Insightly vs. SugarCRM, SugarCRM has 39 user reviews and Insightly has 105. The average star rating for SugarCRM is 4.07 while Insightly has an average rating of 4.06. SugarCRM has more positive reviews than Insightly. Comparing Insightly vs. SugarCRM reviews, SugarCRM has stronger overall reviews.

Insightly vs. SugarCRM Best Features & Functionality: SugarCRM

Insightly vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Help Desk Features, Limits, Supported Technologies. In our feature comparison of Insightly vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Insightly.

Insightly vs. SugarCRM Best Pricing: Insightly

In our pricing comparison of Insightly vs. SugarCRM, Insightly's pricing starts at $29/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Insightly vs. SugarCRM Best Usability: SugarCRM

Our comparison of Insightly vs. SugarCRM shows that SugarCRM scores higher in usability for setup & support, quality of support. Insightly scores higher in ease of use, meets requirements, learning curve, ease of admin, but SugarCRM has the best scores overall for system usability.

The right software for your business

Get your personalized recommendations now.