Ooma Enterprise vs. Vonage: Which is Best? - Wheelhouse

Ooma Enterprise vs. Vonage: Which is Best?

Ooma Enterprise vs. Vonage Best Overall: Vonage

In our comparison of Ooma Enterprise vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Ooma Enterprise Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
7.7
Company Size:Mid Market, Large Market
Platforms:
Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Ooma Enterprise Pricing
Standard
$19.99
per user / per month
Enhanced
$27.99
per user / per month
Call Center
$49.99
per user / per month
Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month

Features

Ooma Enterprise Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Vonage Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Ooma Enterprise Pros & Cons
Pros
  • The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.
Cons
  • I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.
Vonage Pros & Cons
Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • Poor call quality at times.

Reviews

Ooma Enterprise Reviews
Top Favorable Review
A
Anna
Reviewed on Jul 2, 2021

Their customer service stands out as a shining example of what Nordstrom-level service means. Any minor issues we encountered were swiftly addressed by their responsive support team. The sound quality of our calls has consistently met our expectations.

The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.

None

Top Critical Review
F
Frances
Reviewed on Jul 2, 2021

Inexpensive, Ooma helps in keeping costs at a low level in my small business when I’m monitoring recurring costs.

I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.

Vonage Reviews
Top Favorable Review
C
Courtney
Reviewed on Jul 2, 2021

Magnificent app, highly recommended.

We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

No issues so far. We love it!

Top Critical Review
S
Stacy
Reviewed on Jul 2, 2021

Regularly updates and has a nice layout.

Poor call quality at times

Alternatives

Ooma Enterprise Alternatives
Vonage Alternatives
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Ooma Enterprise vs. Vonage: Detailed Comparison

Ooma Enterprise vs. Vonage Top Ratings & Reviews: Vonage

In our rating and review comparison of Ooma Enterprise vs. Vonage, Vonage has 71 user reviews and Ooma Enterprise has 66. The average star rating for Vonage is 4.33 while Ooma Enterprise has an average rating of 4.30. Vonage has more positive reviews than Ooma Enterprise. Comparing Ooma Enterprise vs. Vonage reviews, Vonage has stronger overall reviews.

Ooma Enterprise vs. Vonage Best Features & Functionality: Vonage

Ooma Enterprise vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Supported Channels, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of Ooma Enterprise vs. Vonage, Vonage offers more of the most popular features and tools than Ooma Enterprise.

Ooma Enterprise vs. Vonage Best Pricing: Vonage

In our pricing comparison of Ooma Enterprise vs. Vonage, Vonage's pricing starts at $14.99/month and is more affordable compared to Ooma Enterprise's starting cost of $19.99/month.

Ooma Enterprise vs. Vonage Best Usability: Vonage

Our comparison of Ooma Enterprise vs. Vonage shows that Vonage scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. Ooma Enterprise scores higher in quality of support, but Vonage has the best scores overall for system usability.

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