Kinetic Business vs. Vonage: Which is Best? - Wheelhouse

Kinetic Business vs. Vonage: Which is Best?

Kinetic Business vs. Vonage Best Overall: Vonage

In our comparison of Kinetic Business vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Kinetic Business Quick Info
WH Score:
5.3
Pricing Score:
5.3
Feature Score:
6.3
Usability Score:
5.1
Company Size:All Sizes
Platforms:
Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Kinetic Business Pricing
Kinetic Business Phone Lines
Free
per phone number / per month
Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month

Features

Kinetic Business Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • SIP Trunking
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Vonage Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • SIP Trunking
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Kinetic Business Pros & Cons
Pros
  • I really liked was their customer service
  • It was great to be able to easily open tickets through their portal or by calling their 800 number
  • Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.
Cons
  • We experienced more and longer outages than we considered acceptable
  • During those times, getting in touch with someone for updates and reasons behind the outages was difficult
  • Additionally, the cost-to-bandwidth ratio was too high for our liking.
Vonage Pros & Cons
Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • Poor call quality at times.

Reviews

Kinetic Business Reviews
Top Favorable Review
R
Robert
Reviewed on Jul 2, 2021

Windstream offered voice options at an affordable rate. Choosing them as a PRI provider significantly reduced costs compared to traditional copper lines. Along with the benefits of MPLS, we were able to save a lot of money.

I really liked was their customer service. It was great to be able to easily open tickets through their portal or by calling their 800 number. Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.

We experienced more and longer outages than we considered acceptable. During those times, getting in touch with someone for updates and reasons behind the outages was difficult. Additionally, the cost-to-bandwidth ratio was too high for our liking.

Top Critical Review
R
Robert
Reviewed on Jul 2, 2021

Windstream offered voice options at an affordable rate. Choosing them as a PRI provider significantly reduced costs compared to traditional copper lines. Along with the benefits of MPLS, we were able to save a lot of money.

I really liked was their customer service. It was great to be able to easily open tickets through their portal or by calling their 800 number. Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.

We experienced more and longer outages than we considered acceptable. During those times, getting in touch with someone for updates and reasons behind the outages was difficult. Additionally, the cost-to-bandwidth ratio was too high for our liking.

Vonage Reviews
Top Favorable Review
C
Courtney
Reviewed on Jul 2, 2021

Magnificent app, highly recommended.

We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

No issues so far. We love it!

Top Critical Review
S
Stacy
Reviewed on Jul 2, 2021

Regularly updates and has a nice layout.

Poor call quality at times

Alternatives

Kinetic Business Alternatives
Vonage Alternatives
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Kinetic Business vs. Vonage: Detailed Comparison

Kinetic Business vs. Vonage Top Ratings & Reviews: Vonage

In our rating and review comparison of Kinetic Business vs. Vonage, Vonage has 71 user reviews and Kinetic Business has 1. The average star rating for Vonage is 4.33 while Kinetic Business has an average rating of 3. Vonage has more positive reviews than Kinetic Business. Comparing Kinetic Business vs. Vonage reviews, Vonage has stronger overall reviews.

Kinetic Business vs. Vonage Best Features & Functionality: Vonage

Kinetic Business vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Supported Channels, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of Kinetic Business vs. Vonage, Vonage offers more of the most popular features and tools than Kinetic Business.

Kinetic Business vs. Vonage Best Pricing: Vonage

In our pricing comparison of Kinetic Business vs. Vonage, Vonage's pricing starts at $14.99/month and is more affordable compared to Vonage's starting cost of $14.99/month.

Kinetic Business vs. Vonage Best Usability: Vonage

Our comparison of Kinetic Business vs. Vonage shows that Vonage scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Kinetic Business scores higher in ease of admin, but Vonage has the best scores overall for system usability.

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