Kinetic Business vs. VirtualPBX: Which is Best?

Kinetic Business vs. VirtualPBX: Which is Best?

Kinetic Business vs. VirtualPBX Best Overall: VirtualPBX

In our comparison of Kinetic Business vs. VirtualPBX, VirtualPBX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Kinetic Business Quick Info
WH Score:
5.3
Pricing Score:
5.3
Feature Score:
6.3
Usability Score:
5.1
Company Size:All Sizes
Platforms:
VirtualPBX Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.1
Usability Score:
8.6
Company Size:All Sizes
Platforms:

Pricing

Kinetic Business Pricing
Kinetic Business Phone Lines
Free
per phone number / per month
VirtualPBX Pricing
Starter
$9
per user / per month
Pro
$17
per user / per month
Ultra
$28
per user / per month
Contact Center
Contact Us

Features

Kinetic Business Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • SIP Trunking
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
VirtualPBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • SIP Trunking
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Kinetic Business Pros & Cons
Pros
  • I really liked was their customer service
  • It was great to be able to easily open tickets through their portal or by calling their 800 number
  • Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.
Cons
  • We experienced more and longer outages than we considered acceptable
  • During those times, getting in touch with someone for updates and reasons behind the outages was difficult
  • Additionally, the cost-to-bandwidth ratio was too high for our liking.
VirtualPBX Pros & Cons
Pros
  • Excellent customer service, numerous features available.
Cons
  • Somewhat perplexing.

Reviews

Kinetic Business Reviews
Top Favorable Review
R
Robert
Reviewed on Jul 2, 2021

Windstream offered voice options at an affordable rate. Choosing them as a PRI provider significantly reduced costs compared to traditional copper lines. Along with the benefits of MPLS, we were able to save a lot of money.

I really liked was their customer service. It was great to be able to easily open tickets through their portal or by calling their 800 number. Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.

We experienced more and longer outages than we considered acceptable. During those times, getting in touch with someone for updates and reasons behind the outages was difficult. Additionally, the cost-to-bandwidth ratio was too high for our liking.

Top Critical Review
R
Robert
Reviewed on Jul 2, 2021

Windstream offered voice options at an affordable rate. Choosing them as a PRI provider significantly reduced costs compared to traditional copper lines. Along with the benefits of MPLS, we were able to save a lot of money.

I really liked was their customer service. It was great to be able to easily open tickets through their portal or by calling their 800 number. Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.

We experienced more and longer outages than we considered acceptable. During those times, getting in touch with someone for updates and reasons behind the outages was difficult. Additionally, the cost-to-bandwidth ratio was too high for our liking.

VirtualPBX Reviews
Top Favorable Review
O
Oleta
Reviewed on Jul 2, 2021

I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.

Excellent customer service, numerous features available

Quite perplexing initially to get things ported

Top Critical Review
R
Roberto
Reviewed on Jul 2, 2021

Port in Toll free number to present system.

Simpler to use, helpful customer service.

Somewhat perplexing

Alternatives

Kinetic Business Alternatives
VirtualPBX Alternatives
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Kinetic Business vs. VirtualPBX: Detailed Comparison

Kinetic Business vs. VirtualPBX Top Ratings & Reviews: VirtualPBX

In our rating and review comparison of Kinetic Business vs. VirtualPBX, VirtualPBX has 17 user reviews and Kinetic Business has 1. The average star rating for VirtualPBX is 4.94 while Kinetic Business has an average rating of 3. VirtualPBX has more positive reviews than Kinetic Business. Comparing Kinetic Business vs. VirtualPBX reviews, VirtualPBX has stronger overall reviews.

Kinetic Business vs. VirtualPBX Best Features & Functionality: VirtualPBX

Kinetic Business vs. VirtualPBX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Conferencing Capabilities, Collaboration Tools, Customizable Items, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, After-Sales Service, Limits. In our feature comparison of Kinetic Business vs. VirtualPBX, VirtualPBX offers more of the most popular features and tools than Kinetic Business.

Kinetic Business vs. VirtualPBX Best Pricing: VirtualPBX

In our pricing comparison of Kinetic Business vs. VirtualPBX, VirtualPBX's pricing starts at $9/month and is more affordable compared to VirtualPBX's starting cost of $9/month.

Kinetic Business vs. VirtualPBX Best Usability: VirtualPBX

Our comparison of Kinetic Business vs. VirtualPBX shows that VirtualPBX scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Kinetic Business scores higher in ease of admin, but VirtualPBX has the best scores overall for system usability.

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