Top Zoho Assist Features

Zoho Assist is a comprehensive remote support and access solution that offers a wide range of features to help businesses enhance their support services. Some of the most important features of Zoho Assist include:

• Contact Management: Organize and manage customer contacts for easy access.
• Multi-Factor Authentication (MFA): Provide an extra layer of security to ensure authorized access.
• Templates: Save time by creating predefined sets of instructions or actions for repetitive tasks.
• Audit Trail: Maintain a complete record of all activities performed during remote support sessions for accountability.
• Activity Log: Monitor and track all activities performed during remote support sessions.
• Screen Blanking: Blank the remote screen to maintain privacy and confidentiality.
• File Transfers: Easily transfer files between the technician and the remote device.
• Screen Sharing: Share the technician's screen with the remote user for collaborative troubleshooting.
• Session Recording: Record remote support sessions for future reference or training purposes.
• Multi-Session Handling: Handle multiple support sessions simultaneously, optimizing efficiency.

These features, among others, make Zoho Assist a robust and reliable remote support solution, enabling businesses to streamline their support services and deliver exceptional customer experiences.