Zoho Assist
Zoho Assist
42 reviews
WH Score
8.7

Zoho Assist Overview

What is Zoho Assist?

Zoho Assist remote support software is perfect for businesses seeking efficient and effective remote support solutions. With Zoho Assist, businesses can enhance their support services by troubleshooting issues in real-time and managing remote support sessions seamlessly.

The software's key benefits include improved customer satisfaction through prompt and effective support, increased productivity with templates and screen-sharing features, enhanced security through multi-factor authentication and activity logs, and streamlined collaboration with features like chat and video conferencing.

Additionally, Zoho Assist's user-friendly interface and comprehensive feature set make it an ideal choice for businesses of all sizes, allowing them to deliver exceptional customer experiences while optimizing their support processes.

Zoho Assist is a robust and reliable remote support solution that provides comprehensive features to streamline support services and deliver exceptional customer experiences.

  • Contact Management
  • Audit Trail
  • Activity Log
  • Session Recording
  • Remote Screen Blanking
  • Session Scheduling
  • Chat Support
  • Integration with popular platforms like Zendesk, Freshdesk, and ServiceNow

These features are essential for businesses looking to enhance their remote support and access capabilities, ensuring efficient customer service and secure collaboration. 


Company:Zoho Corporation Pvt. Ltd.
Categories:Remote Support
Platforms:

Zoho Assist Recent Reviews


M
Maria
Reviewed on 12 October 2023

The best for remote support

Our ability to assist users with IT issues has become efficient and easier with Zoho, The application provides a smooth, secure and functional interface at a great price. You even get a desktop application for Windows.

Pros
  • Windows desktop client, smooth interface, timely updates, competitive pricing, customizable subscription plans, streamlined remote desktop connection process.
Cons
  • Clunky defauly subscription packages.

K
Kristy
Reviewed on 3 October 2023

An outstanding software solution

I admire the fact that the software didn't lag or crash at any point until now. So far there are no complaints.

Pros
  • Works very smooth without lags.
Cons
  • None.

Zoho Assist Pricing


Free
Free
per user / per month
Zoho Assist Pricing Details

Zoho Assist Key Features


Remote Support Features

  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Swap Screens
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect

Collaboration Tools

  • Notes
  • Clipboard
  • Screenshots
  • Annotations

File Management

  • File Sharing
  • File Transfers
Zoho Assist Features Details

Zoho Assist Media


Zoho Assist Videos

Zoho Assist Wheelhouse Score

8.7
What is this?

The Average Wheelhouse score for the Remote Support category is 8.7

Zoho Assist User Scores

  • Ease of Use
    8.1
  • Meets Requirements
    8.5
  • Learning Curve
    8.5
  • Setup & Support
    7.7
  • Quality of Support
    7.1
  • Ease of Admin
    7.5

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