In our comparison of BeyondTrust vs. Zoho Assist, BeyondTrust is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.
File sharing, remote sessions and customization
None
Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.
I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.
One aspect I dislike is the need to install the application on the same PCs every time.
BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.
BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.
One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.
Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.
I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.
One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.
A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.
File sharing, remote sessions and customization
None
BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.
BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.
One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.
Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.
I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.
One aspect I dislike is the need to install the application on the same PCs every time.
Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.
I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.
One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.
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In our rating and review comparison of BeyondTrust vs. Zoho Assist, BeyondTrust has 91 user reviews and Zoho Assist has 42. The average star rating for BeyondTrust is 4.60 while Zoho Assist has an average rating of 4.40. BeyondTrust has more positive reviews than Zoho Assist. Comparing BeyondTrust vs. Zoho Assist reviews, BeyondTrust has stronger overall reviews.
BeyondTrust vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of BeyondTrust vs. Zoho Assist, BeyondTrust offers more of the most popular features and tools than Zoho Assist.
In our pricing comparison of BeyondTrust vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.
Our comparison of BeyondTrust vs. Zoho Assist shows that BeyondTrust scores higher in usability for ease of use, setup & support, quality of support, ease of admin. Zoho Assist scores higher in meets requirements, learning curve, but BeyondTrust has the best scores overall for system usability.
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