BeyondTrust is a comprehensive remote support solution offering various features to enhance productivity and security. Some of the most critical features of the platform are:
1. Audit Trail: Tracks all users' actions, ensuring accountability and transparency in support interactions.
2. Two-Factor Authentication (2FA): Adds an extra layer of security by requiring users to authenticate themselves through a second factor, minimizing the risk of unauthorized access.
3. Routing system: Automatically routes support requests to the appropriate team member or department, ensuring efficient and effective management of tickets.
4. Customizations: Allows users to tailor the platform to their needs, adapting workflows and configurations to align with their support processes.
5. Dashboard: Provides a centralized overview of all support requests and their status, enabling support teams to prioritize and manage tasks effectively.
These features empower support teams to deliver high-quality support while maintaining a secure and efficient environment. In addition, BeyondTrust offers:
The platform also supports integrations with popular software solutions like Salesforce, ServiceNow, and Active Directory, enabling seamless workflows and information exchange.
BeyondTrust Remote Support (formerly Bomgar) effectively solves the day-to-day problems experienced by our end users. Whether it's resolving issues remotely or going on-site when necessary, the product provides a clear understanding of our users' problems, offering a solid starting point for issue resolution. This comprehensive view helps us tackle problems efficiently and effectively, leading to improved user satisfaction and quicker resolution times.
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