BeyondTrust vs. ConnectWise ScreenConnect: Which is Best?

BeyondTrust vs. ConnectWise ScreenConnect: Which is Best?

BeyondTrust vs. ConnectWise ScreenConnect Best Overall: ConnectWise ScreenConnect

In our comparison of BeyondTrust vs. ConnectWise ScreenConnect, ConnectWise ScreenConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BeyondTrust Quick Info
WH Score:
9.0
Pricing Score:
8.5
Feature Score:
9.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:
ConnectWise ScreenConnect Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

BeyondTrust Pricing
Price Range
Contact Us

* Vendor does not share prices.

ConnectWise ScreenConnect Pricing
Remote Support One
$28
per user / per month
Remote Support Standard
$43
per user / per month
Remote Support Premium
$53
per user / per month
Remote Unattended Access
$31
per user / per month

Features

BeyondTrust Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
ConnectWise ScreenConnect Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

BeyondTrust Pros & Cons
Pros
  • File sharing, remote sessions and customization.
Cons
  • One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT
  • It seems to fail more often than it succeeds during the upgrade process
  • .
ConnectWise ScreenConnect Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Reviews

BeyondTrust Reviews
Top Favorable Review
B
Bruce
Reviewed on Jul 2, 2021

A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.

File sharing, remote sessions and customization

None

Top Critical Review
J
Joel
Reviewed on Jul 2, 2021

BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.

BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.

One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.

ConnectWise ScreenConnect Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Alternatives

BeyondTrust Alternatives
ConnectWise ScreenConnect Alternatives
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BeyondTrust vs. ConnectWise ScreenConnect: Detailed Comparison

BeyondTrust vs. ConnectWise ScreenConnect Top Ratings & Reviews: BeyondTrust

In our rating and review comparison of BeyondTrust vs. ConnectWise ScreenConnect, BeyondTrust has 91 user reviews and ConnectWise ScreenConnect has 37. The average star rating for BeyondTrust is 4.60 while ConnectWise ScreenConnect has an average rating of 4.45. BeyondTrust has more positive reviews than ConnectWise ScreenConnect. Comparing BeyondTrust vs. ConnectWise ScreenConnect reviews, BeyondTrust has stronger overall reviews.

BeyondTrust vs. ConnectWise ScreenConnect Best Features & Functionality: BeyondTrust

BeyondTrust vs. ConnectWise ScreenConnect both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of BeyondTrust vs. ConnectWise ScreenConnect, BeyondTrust offers more of the most popular features and tools than ConnectWise ScreenConnect.

BeyondTrust vs. ConnectWise ScreenConnect Best Pricing: ConnectWise ScreenConnect

In our pricing comparison of BeyondTrust vs. ConnectWise ScreenConnect, ConnectWise ScreenConnect's pricing starts at $28/month and is more affordable compared to ConnectWise ScreenConnect's starting cost of $28/month.

BeyondTrust vs. ConnectWise ScreenConnect Best Usability: ConnectWise ScreenConnect

Our comparison of BeyondTrust vs. ConnectWise ScreenConnect shows that ConnectWise ScreenConnect scores higher in usability for meets requirements, setup & support. BeyondTrust scores higher in ease of use, learning curve, quality of support, ease of admin, but ConnectWise ScreenConnect has the best scores overall for system usability.

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