Top ConnectWise ScreenConnect Features

What are the Best ConnectWise ScreenConnect Features?

Remote Support Features

Screen Sharing
Attended Access
Unattended Access
Remote Session Control
Multi-Session Handling
Session Pausing
Session Transfer
Co-Browsing
Swap Screens
Sound Capture
Remote Printing
Screen Blanking
Screen Locking
Remote Wake
Idle Session Timeout
Lock On Disconnect

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Streaming

Chat/IM Management

Group Chat
Private Chat

Collaboration Tools

Annotations

File Management

File Sharing
File Transfers

Reporting & Analytics

Audit Trail
Diagnostic Reports
Authentication Reports
Session Reports

Data Management

Database Maintenance

Systems/Administrative

Update/Patch Management
Policy Management
Agent Management
Centralized Console
Command Line Provisioning
System Diagnostics

Language & Speech

Multilingual Interface

Customizable Items

Custom Forms
Custom Branding

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Knowledge-Based Authentication
PIN-Based Access
One-Time Use Links
Session Management
Lightweight Directory Access Protocol (LDAP)

Password Management

Password Strength Check

Integration Options

APIs

Cybersecurity Features

Data Security
Encryption

After-Sales Service

Phone Support
Email Support
Forum
Product Guide/Manual
Training/Tutorial

ConnectWise ScreenConnect Top Features Related Review

James

Reviewed on 7 June 2023

Easy to use & so helpful!

ConnectWise ScreenConnect effectively solves the need for fast and efficient remote support. Its speed, efficiency, and always-on nature are particularly crucial for my business when providing remote support to clients. By offering a reliable and responsive connection, ConnectWise ScreenConnect enables me to address customer issues promptly and effectively. This not only benefits my business by delivering exceptional customer service, but it also saves time and enhances overall productivity. The ability to maintain a fast and reliable remote support solution positively impacts the efficiency and success of my business operations.

Pros

The standout feature of ConnectWise ScreenConnect that I value the most is its easy single sign-on (SSO) option
This functionality allows me to conveniently access all my accounts on a single screen, simplifying the login process and providing a seamless user experience.

Cons