ConnectWise ScreenConnect vs. N-able Take Control: Which is Best?

ConnectWise ScreenConnect vs. N-able Take Control: Which is Best?

ConnectWise ScreenConnect vs. N-able Take Control Best Overall: ConnectWise ScreenConnect

In our comparison of ConnectWise ScreenConnect vs. N-able Take Control, ConnectWise ScreenConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise ScreenConnect Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
N-able Take Control Quick Info
WH Score:
9.0
Pricing Score:
8.8
Feature Score:
9.0
Usability Score:
8.5
Company Size:Mid Market, Large Market
Platforms:

Pricing

ConnectWise ScreenConnect Pricing
Remote Support One
$28
per user / per month
Remote Support Standard
$43
per user / per month
Remote Support Premium
$53
per user / per month
Remote Unattended Access
$31
per user / per month
N-able Take Control Pricing
Take Control
$25.5
per user / per month
Take Control Plus
$48
per user / per month

Features

ConnectWise ScreenConnect Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
N-able Take Control Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise ScreenConnect Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
N-able Take Control Pros & Cons
Pros
  • Easy connection to clients and the ability to see who is logged in and their location on our network.
Cons
  • The chat function in Take Control has several drawbacks
  • The UI is unattractive, and there is no option to initiate a chat on your own
  • You can only start chatting after receiving a message from support, and the buttons for showing/hiding the chat are not easily visible.

Reviews

ConnectWise ScreenConnect Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

N-able Take Control Reviews
Top Favorable Review
J
Jacquelyn
Reviewed on Jul 2, 2021

Helps us to make remote connections, and also see who is currently online.

Easy connection to clients and the ability to see who is logged in and their location on our network.

I am currently experiencing an issue where I cannot see chrome screens and some windows screen areas. This problem has occurred on two Windows 10 laptops, one running version 1903 and the other running version 1909. I plan to contact support for assistance.

Top Critical Review
R
Ramona
Reviewed on Jul 2, 2021

Take Control gets the job done, but it falls short in some aspects. It is advisable to use an additional form of communication alongside this client, and the user interface could be more user-friendly.

Take Control offers a quick and stable remote connection, and the alert for incoming connections in the form of a pop-up window at the center of the screen is highly convenient for receiving prompt assistance.

The chat function in Take Control has several drawbacks. The UI is unattractive, and there is no option to initiate a chat on your own. You can only start chatting after receiving a message from support, and the buttons for showing/hiding the chat are not easily visible.

Alternatives

ConnectWise ScreenConnect Alternatives
N-able Take Control Alternatives
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ConnectWise ScreenConnect vs. N-able Take Control: Detailed Comparison

ConnectWise ScreenConnect vs. N-able Take Control Top Ratings & Reviews: N-able Take Control

In our rating and review comparison of ConnectWise ScreenConnect vs. N-able Take Control, N-able Take Control has 8 user reviews and ConnectWise ScreenConnect has 37. The average star rating for N-able Take Control is 4.5 while ConnectWise ScreenConnect has an average rating of 4.45. N-able Take Control has more positive reviews than ConnectWise ScreenConnect. Comparing ConnectWise ScreenConnect vs. N-able Take Control reviews, N-able Take Control has stronger overall reviews.

ConnectWise ScreenConnect vs. N-able Take Control Best Features & Functionality: N-able Take Control

ConnectWise ScreenConnect vs. N-able Take Control both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, Reminders/Alerts, Appointments/Scheduling, After-Sales Service. In our feature comparison of ConnectWise ScreenConnect vs. N-able Take Control, N-able Take Control offers more of the most popular features and tools than ConnectWise ScreenConnect.

ConnectWise ScreenConnect vs. N-able Take Control Best Pricing: ConnectWise ScreenConnect

In our pricing comparison of ConnectWise ScreenConnect vs. N-able Take Control, ConnectWise ScreenConnect's pricing starts at $28/month and is more affordable compared to N-able Take Control's starting cost of $25.5/month.

ConnectWise ScreenConnect vs. N-able Take Control Best Usability: N-able Take Control

Our comparison of ConnectWise ScreenConnect vs. N-able Take Control shows that N-able Take Control scores higher in usability for ease of use, meets requirements, quality of support, ease of admin. ConnectWise ScreenConnect scores higher in learning curve, setup & support, but N-able Take Control has the best scores overall for system usability.

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