In our comparison of EV Reach vs. Zoho Assist, EV Reach is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.
One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.
One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.
Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.
I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.
One aspect I dislike is the need to install the application on the same PCs every time.
EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.
As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.
To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.
Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.
I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.
One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.
EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.
One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.
One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.
EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.
As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.
To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.
Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.
I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.
One aspect I dislike is the need to install the application on the same PCs every time.
Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.
I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.
One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.
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In our rating and review comparison of EV Reach vs. Zoho Assist, EV Reach has 18 user reviews and Zoho Assist has 42. The average star rating for EV Reach is 4.55 while Zoho Assist has an average rating of 4.40. EV Reach has more positive reviews than Zoho Assist. Comparing EV Reach vs. Zoho Assist reviews, EV Reach has stronger overall reviews.
EV Reach vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Help Desk Features, Chat/IM Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Third-Party Integrations, Cybersecurity Features, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of EV Reach vs. Zoho Assist, EV Reach offers more of the most popular features and tools than Zoho Assist.
In our pricing comparison of EV Reach vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.
Our comparison of EV Reach vs. Zoho Assist shows that EV Reach scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Zoho Assist scores higher in learning curve, but EV Reach has the best scores overall for system usability.
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