Verint
Verint
14 reviews
WH Score
7.9

Top Verint Features

What are the Best Verint Features?


Chat/IM Management

  • Chatbots

Reporting & Analytics

  • Sales Analytics
  • ROI Reports
  • Forecasting
  • Quality Monitoring
  • CX Analytics
  • Compliance Reports

Portal Types

  • Customer/Client Portal

Cybersecurity Features

  • Data Security

Integration Options

  • APIs

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)

Verint Top Features Related Review


R
Ryan
Reviewed on 16 August 2023

A Mixed Experience

While Verint has its strengths, it's worth noting that it comes with a price tag and lacks some flexibility. The scheduling aspect, in particular, could benefit from improvements to streamline operations.

Pros
  • The "Help" section in Verint is exceptionally useful.
Cons
  • The scheduling section, however, feels quite manual and could benefit from more automation.

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