In our comparison of Act! vs. Verint, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
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In our rating and review comparison of Act! vs. Verint, Verint has 14 user reviews and Act! has 141. The average star rating for Verint is 4.21 while Act! has an average rating of 4.03. Verint has more positive reviews than Act!. Comparing Act! vs. Verint reviews, Verint has stronger overall reviews.
Act! vs. Verint both offer a strong set of features and functionality including Customer Management, Contact Management, Reporting & Analytics, Workflow Automation, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Verint, Act! offers more of the most popular features and tools than Verint.
In our pricing comparison of Act! vs. Verint, Verint's pricing starts at N/A/month and is more affordable compared to Verint's starting cost of N/A/month.
Our comparison of Act! vs. Verint shows that Act! scores higher in usability for ease of use, learning curve, setup & support, ease of admin. Verint scores higher in meets requirements, quality of support, but Act! has the best scores overall for system usability.
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