In our comparison of Maximizer vs. Verint, Maximizer is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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We find that Maximizer is helping us stay organized, become proactive in our interactions with the customers and help build our image as an efficient and responsive organization.
There are so many good things. Where do I start! Well, it is easy to use. I suppose it is the intuitive structure that lets us learn it on the fly. A customer profile can contain everything from documents to images and videos which can be accessed as needed. You can select and modify fields according to your processing and reporting needs. The templates and forms are good tools to use for email and for other means of communication.
Interestingly enough, it requires you to type delete for everything you decide to delete. I understand it is a control against the risk of deleting desired data by mistake. However, a simple yes or no option could suffice there.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
Ability to trace extremely precise and customizable sets of data and turn this into accountable data that has bettered customer service using Dashboards
Customer support experiences are poor, the software is quite slow, it occasionally crashes.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
We find that Maximizer is helping us stay organized, become proactive in our interactions with the customers and help build our image as an efficient and responsive organization.
There are so many good things. Where do I start! Well, it is easy to use. I suppose it is the intuitive structure that lets us learn it on the fly. A customer profile can contain everything from documents to images and videos which can be accessed as needed. You can select and modify fields according to your processing and reporting needs. The templates and forms are good tools to use for email and for other means of communication.
Interestingly enough, it requires you to type delete for everything you decide to delete. I understand it is a control against the risk of deleting desired data by mistake. However, a simple yes or no option could suffice there.
Ability to trace extremely precise and customizable sets of data and turn this into accountable data that has bettered customer service using Dashboards
Customer support experiences are poor, the software is quite slow, it occasionally crashes.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
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In our rating and review comparison of Maximizer vs. Verint, Verint has 14 user reviews and Maximizer has 36. The average star rating for Verint is 4.21 while Maximizer has an average rating of 4.16. Verint has more positive reviews than Maximizer. Comparing Maximizer vs. Verint reviews, Verint has stronger overall reviews.
Maximizer vs. Verint both offer a strong set of features and functionality including Customer Management, Lead Management, Reporting & Analytics, Systems/Administrative, Limits. In our feature comparison of Maximizer vs. Verint, Maximizer offers more of the most popular features and tools than Verint.
In our pricing comparison of Maximizer vs. Verint, Verint's pricing starts at N/A/month and is more affordable compared to Verint's starting cost of N/A/month.
Our comparison of Maximizer vs. Verint shows that Maximizer scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. Verint scores higher in quality of support, but Maximizer has the best scores overall for system usability.
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