Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Vanity Numbers
Local Minutes
Toll-Free Minutes
Softphone
SIP Trunking
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Flip
Voicemail
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
IVR
Auto Attendant
Number Porting
Number Masking
Number Black/White List
Call Path
Call Flow
Call Lists
Answering Machine Detection (AMD)
Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Omnichannel Routing
Call Log Reports
Call Analytics
Data Analytics
Call Monitoring
Call Summary
Call Recording
Text-to-Speech
Speech-to-Text
Speech Recognition
Transcriptions
Call Handling Rules
Voice
Chat/IM
SMS
MMS
Group Chat
Audio Conferencing
Video Conferencing
HD Voice
HD Video
Custom Alerts
Custom Greetings
APIs
SDKs
WebRTC
Zendesk
HIPAA
PCI
Centralized Console
Encryption
Phone Support
Email Support
Technical Support
Developer Support
Customer Onboarding
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