ServiceWise

ServiceWise

0 reviews

WH Score

6.6

Top ServiceWise Features

What are the Best ServiceWise Features?

Helpdesk Features

Ticket Tagging
Ticket Queuing
Ticket Transfer
Ticket Merge
Ticket Split
Ticket Lifecycle Management

Supported Channels

Voice
Chat/IM
SMS
Email

File Management

File Attachments

Portal Types

Customer/Client Portal

Collaboration Tools

Notes

Customizable Items

Custom Workflows
Custom Reports
Custom Templates
Custom Forms

Reporting & Analytics

Time Tracking
Status Tracking
Dashboard
Data Analytics
Event Analytics

Report Management

Report Filters
Report Publishing

Drag-and-Drop Builders/Designers

Report Builder
Form Builder

Data Management

Database Maintenance

Systems/Administrative

SLA Management
Knowledge Base
Agent Console
Centralized Console

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Integration Options

APIs

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