LiveAgent vs. ServiceWise: Which is Best? - Wheelhouse

LiveAgent vs. ServiceWise: Which is Best?

LiveAgent vs. ServiceWise Best Overall: LiveAgent

In our comparison of LiveAgent vs. ServiceWise, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
WH Score:
8.9
Pricing Score:
8.7
Feature Score:
9.2
Usability Score:
8.4
Company Size:All Sizes
Platforms:
ServiceWise Quick Info
WH Score:
6.6
Pricing Score:
6.2
Feature Score:
6.4
Usability Score:
6.1
Company Size:Small Business, Mid Market
Platforms:

Pricing

LiveAgent Pricing
Free
Free
per user / per month
Small
$9
per user / per month
Medium
$29
per user / per month
Large
$49
per user / per month
Enterprise
$69
per user / per month
ServiceWise Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Voice
  • Chat/IM
ServiceWise Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Voice
  • Chat/IM

Pros & Cons

LiveAgent Pros & Cons
Pros
  • Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times
  • Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours
  • Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes
  • Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
Cons
  • Some in-depth training is required after moving to this system.
ServiceWise Pros & Cons
Pros
    Cons

      Reviews

      LiveAgent Reviews
      Top Favorable Review
      M
      Muhammad Anwar
      Reviewed on Jul 2, 2021

      LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.

      Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.

      Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.

      Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.

      Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.

      The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.

      Top Critical Review
      R
      Roberta
      Reviewed on Jul 2, 2021

      Remain connected with clients using Live Agent.

      Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

      Some in-depth training is required after moving to this system.

      ServiceWise Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      LiveAgent Alternatives
      ServiceWise Alternatives
      Add to Compare

      Add suggested to comparison

      LiveAgent vs. ServiceWise: Detailed Comparison

      LiveAgent vs. ServiceWise Top Ratings & Reviews: LiveAgent

      In our rating and review comparison of LiveAgent vs. ServiceWise, LiveAgent has 37 user reviews and ServiceWise has 0. The average star rating for LiveAgent is 4.78 while ServiceWise has an average rating of 0.0. LiveAgent has more positive reviews than ServiceWise. Comparing LiveAgent vs. ServiceWise reviews, LiveAgent has stronger overall reviews.

      LiveAgent vs. ServiceWise Best Features & Functionality: LiveAgent

      LiveAgent vs. ServiceWise both offer a strong set of features and functionality including Help Desk Features, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. ServiceWise, LiveAgent offers more of the most popular features and tools than ServiceWise.

      LiveAgent vs. ServiceWise Best Pricing: ServiceWise

      In our pricing comparison of LiveAgent vs. ServiceWise, ServiceWise's pricing starts at N/A/month and is more affordable compared to ServiceWise's starting cost of N/A/month.

      LiveAgent vs. ServiceWise Best Usability: LiveAgent

      Our comparison of LiveAgent vs. ServiceWise shows that LiveAgent scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ServiceWise scores higher in , but LiveAgent has the best scores overall for system usability.

      The right software for your business

      Get your personalized recommendations now.