ServiceWise vs. Vision Help Desk: Which is Best?

ServiceWise vs. Vision Help Desk: Which is Best?

ServiceWise vs. Vision Help Desk Best Overall: Vision Help Desk

In our comparison of ServiceWise vs. Vision Help Desk, Vision Help Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ServiceWise Quick Info
WH Score:
6.6
Pricing Score:
6.2
Feature Score:
6.4
Usability Score:
6.1
Company Size:Small Business, Mid Market
Platforms:
Vision Help Desk Quick Info
WH Score:
9.1
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

ServiceWise Pricing
Price Range
Contact Us

* Vendor does not share prices.

Vision Help Desk Pricing
Starter Help Desk
$12
per user / per month
Pro Help Desk
$20
per user / per month
Satellite Help Desk
$24
per user / per month
Pro Service Desk
$32
per user / per month
Enterprise Service Desk
$48
per user / per month

Features

ServiceWise Features
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Lifecycle Management
  • Screen Sharing
  • Voice
  • Chat/IM
  • SMS
  • Email
  • File Attachments
  • Customer/Client Portal
  • Notes
  • Invoicing & Billing
Vision Help Desk Features
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Lifecycle Management
  • Screen Sharing
  • Voice
  • Chat/IM
  • SMS
  • Email
  • File Attachments
  • Customer/Client Portal
  • Notes
  • Invoicing & Billing

Pros & Cons

ServiceWise Pros & Cons
Pros
    Cons
      Vision Help Desk Pros & Cons
      Pros
      • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
      Cons
      • The UI could be better
      • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

      Reviews

      ServiceWise Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Vision Help Desk Reviews
      Top Favorable Review
      W
      Wanda
      Reviewed on Jul 2, 2021

      So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.

      The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.

      Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.

      Top Critical Review
      G
      Glenda
      Reviewed on Jul 2, 2021

      Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.

      The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

      Alternatives

      ServiceWise Alternatives
      Vision Help Desk Alternatives
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      ServiceWise vs. Vision Help Desk: Detailed Comparison

      ServiceWise vs. Vision Help Desk Top Ratings & Reviews: Vision Help Desk

      In our rating and review comparison of ServiceWise vs. Vision Help Desk, Vision Help Desk has 10 user reviews and ServiceWise has 0. The average star rating for Vision Help Desk is 4.4 while ServiceWise has an average rating of 0.0. Vision Help Desk has more positive reviews than ServiceWise. Comparing ServiceWise vs. Vision Help Desk reviews, Vision Help Desk has stronger overall reviews.

      ServiceWise vs. Vision Help Desk Best Features & Functionality: Vision Help Desk

      ServiceWise vs. Vision Help Desk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Supported Channels, Accounting Features, File Management, Portal Types, Task Management, Collaboration Tools, Reminders/Alerts, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Compliance Accreditations, Course Management, After-Sales Service. In our feature comparison of ServiceWise vs. Vision Help Desk, Vision Help Desk offers more of the most popular features and tools than ServiceWise.

      ServiceWise vs. Vision Help Desk Best Pricing: Vision Help Desk

      In our pricing comparison of ServiceWise vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Vision Help Desk's starting cost of $12/month.

      ServiceWise vs. Vision Help Desk Best Usability: Vision Help Desk

      Our comparison of ServiceWise vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. ServiceWise scores higher in , but Vision Help Desk has the best scores overall for system usability.

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