Top ServiceNow Features

What are the Best ServiceNow Features?

Systems/Administrative

IT Service Management (ITSM)
 IT Operations Management (ITOM)
Remote Monitoring & Management (RMM)
Multiple Location Management
Multiple Company Management
Update/Patch Management
Directory Management
Policy Management
Administrator Management
Agent Management
Centralized Console

Configuration Management

Drift Management

Sync/Refresh

Device Sync

Identity and Access Management (IAM)

Identity Lifecycle Management
Role Based Access Control (RBAC)
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Passwordless Authentication
ID-Based Authentication
Session Management

Project Management Features

Workflow Management
Request Management
Release Management
Contractor Management

Help Desk Features

Issue Management

Workflow Automation

Application Automation
Network Automation
Process Mining

Reporting & Analytics

Network Performance Monitoring (NPM)
Audit Trail
Data Visualization
Performance Evaluations
Vulnerability Assessments
Dashboard
Content Analytics
Threat Analytics
Risk Assessments
Device Analytics
Conversation Analytics

Customer Management

Customer Profiling
Customer Journey Mapping
Case Management
Complaint/Feedback Management

Cybersecurity Features

Network Security
Data Security
Data Loss Prevention (DLP)
Cloud Security
Web Security
Gateway Security
Server Security
Serverless Security
Wireless Security
Runtime Security
Firewall
Encryption
Filtering
Threat Hunting
Threat Intelligence
Incident Response & Remediation

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Natural Language Processing (NLP)
Robotic Process Automation (RPA)

Network Management

Network Discovery
Network Control
Network Isolation
Network Prioritization

Cybersecurity Protection Types

Antivirus
Anti-Malware
Anti-Ransomware
Exfiltration Prevention

Device Management

Device Discovery
Device Control
Device Isolation
Device Lockdown
Bring Your Own Device (BYOD)
Device Lifecycle Management

Resource Management

Capacity Planning

Application Management

Application Discovery
Application Control
Application Isolation
Application Lifecycle Management

Event Management

Virtual Event Planning

Governance, Risk, & Compliance (GRC)

Audit Management
Business Continuity Management
Regulatory Intelligence

Workforce Optimization

Skill Management

Third-Party Integrations

Salesforce
Jira
SAP
Oracle
DocuSign
Zoom
Workday

Customizable Items

Custom UI
Custom Reports

Collaboration Tools

Workspace
Playbooks
Virtual Assistant

After-Sales Service

Chat Support
Multilingual Support
Service Level Agreement (SLA)

Software Development Lifecycle (SDLC) Integrations

DevOps
DevSecOps

Content Management

Knowledge Management

Inventory Management

Item Tracking & Traceability
Equipment/Tools Management

Chat/IM Management

Chatbots

Portal Types

Customer/Client Portal

Appointments/Scheduling

Maintenance Scheduling
Employee Scheduling

Store/Outlet Management

Reservations Management

Business Units/Areas Covered

Data Privacy

ServiceNow Top Features Related Review

Benjamin

Reviewed on 6 May 2023

Excellent Ticketing/Incident Software for Streamlining Processes.

The product effectively addresses incidents on the streaming platform, allowing for efficient tracking and resolution of issues. This benefits me by providing a streamlined process for managing and resolving incidents effectively.

Pros

I particularly appreciate the ability to enter and create numerous fields that are necessary for my project
It offers flexibility and customization options.

Cons

One area for improvement would be to incorporate more color coding and larger fonts/text
This would enhance visual clarity and readability within the software.

View All ServiceNow Reviews