RingCX
RingCX
0 reviews
WH Score
7.9

Top RingCX Features

What are the Best RingCX Features?

Going a step above conventional contact center software, RingCX offers a wide range of capabilities that enable excellence in customer service as well as workforce optimization, with features such as:

  • Omnichannel capabilities, which include voice, video and 20+ digital communication channels,
  • A single-pane-of-glass console for all operations,
  • Preview, predictive and progressive dialers,
  • AI-generated call scores, call summaries and sentiment analyses,
  • Live dashboards and historical reports,
  • Third-party integration with Zendesk CRM,
  • Multilingual interface, which includes English, French, Italian, German and Spanish.

Customer Management

  • Customer Profiling
  • Complaint/Feedback Management

Reporting & Analytics

  • Keyword Tracking
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Sentiment Analysis
  • Conversation Analytics
  • Data Analytics
  • Engagement Analytics
  • Agent Analytics
  • Call Monitoring
  • Call Scoring
  • Call Summary
  • Meeting Summary
  • Engagement Scoring
  • 360° Customer View
  • Trend Reports
  • Gap Assessments

Recording

  • Call Recording
  • Audio Recording
  • Video Recording
  • Voicemail Recording

Drag-and-Drop Builders/Designers

  • Call Flow Designer
  • Dashboard Builder

Workflow Automation

  • Task Automation
  • Call Handling Rules

Workforce Optimization

  • Skill Management
  • Performance Management

Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Vanity Numbers
  • Local Minutes
  • Softphone

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • Ring Groups
  • IVR
  • Auto Attendant
  • Voice Assistant
  • Screenpops
  • Speed Dialing
  • Preview Dialing
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Do Not Call (DNC) List
  • Concurrent Call Sessions
  • Call Path
  • Call Flow
  • Call Lists
  • Call Scripting
  • Music on Hold

Call Routing Types

  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Omnichannel Routing
  • Voicemail Routing

Language & Speech

  • Multilingual Interface
  • Transcriptions

Collaboration Tools

  • Virtual Assistant

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media

Enhancements & Personalization

  • Noise Cancellation

Third-Party Integrations

  • Salesforce
  • X
  • Jira
  • NetSuite
  • Zendesk
  • Dropbox
  • HubSpot
  • ServiceNow
  • Okta
  • Canvas
  • Calendly
  • Zapier
  • Stripe
  • Trello
  • Workday

Microsoft 365

  • Microsoft Outlook
  • Microsoft Teams

Adobe

  • Adobe Marketo

Zoho

  • Zoho CRM

Governance, Risk, & Compliance (GRC)

  • Quality Management

Customizable Items

  • Custom Reports

Systems/Administrative

  • Centralized Console

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

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