Listen360 Overview

Listen360 is a Customer Engagement platform that aggregates and analyzes customer feedback to provide organizations with real-time customer insights, as well as offering tools to create engaging customer experiences that drive loyalty and revenue. Listen360 provides actionable customer insights to over 40,000 businesses worldwide.

Key Listen360 Capabilities

• Real-Time Customer Insights: Listen360 centralizes and analyzes customer feedback in one system and provides companies with real-time, actionable insights to improve customer engagement.
• Net Promoter Score (NPS): NPS is a customer satisfaction and loyalty metric that rates (on a scale of 0-10) how likely customers are to recommend a company’s products or services to a friend. Listen360 analyzes NPS to help organizations identify target customers, address customer concerns, and improve branding through customer loyalty.
• Customer Engagement Tools: Listen360 provides tools to help companies manage customer interactions, advanced reporting to measure customer initiatives, and online reputation management dashboards to track reviews and social mentions.
• Customer Loyalty Tools: Listen360 offers customer loyalty tools for gathering real-time customer feedback and tracking customer sentiment to improve interactions.
• Customer Feedback & Sentiment Analysis: Listen360 provides analysis and insights based on customer feedback and sentiments to help organizations understand customers for more personalized customer communication and marketing campaigns.