Freshservice

Freshservice

0 reviews

WH Score

7.9

Top Freshservice Features

What are the Best Freshservice Features?

Systems/Administrative

IT Service Management (ITSM)
SLA Management
Knowledge Base
 IT Operations Management (ITOM)
Segmentation/Grouping
Sandbox

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Project Management Features

Request Management
Release Management
Portfolio Management

Helpdesk Features

Issue Management

Workflow Automation

Task Automation
Incident Automation

Reporting & Analytics

Cloud Monitoring
Infrastructure Monitoring
Incident Tracking
Time Tracking
Status Tracking
Audit Trail
Dashboard
Asset Reports
Customer Satisfaction Rating (CSAT)
Task Tracking

Cloud Management

Cloud Discovery
Cloud Inventory

Infrastructure Management

Infrastructure Mapping
Infrastructure Discovery

Incident Management

Incident Notes
Incident Timeline
Incident Localization
Incident Routing
Incident Merging

Asset Management

Asset Profiling
Asset Tracking
Asset Discovery

Task Management

Assign Tasks

Integration Options

Webhooks

Third-Party Integrations

Slack

Microsoft 365

Microsoft Teams

Customizable Items

Custom Fields
Custom Objects

Collaboration Tools

Workspace
Notes
Virtual Assistant

Reminders/Alerts

Incident Alerts

Compliance Accreditations

SOC 2
GDPR

After-Sales Service

Phone Support
Email Support
Chat Support
Service Level Agreement (SLA)

Content Management

Knowledge Management

Governance, Risk, & Compliance (GRC)

License Management

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