Freshservice vs. SysAid: Which is Best? - Wheelhouse

Freshservice vs. SysAid: Which is Best?

Freshservice vs. SysAid Best Overall: SysAid

In our comparison of Freshservice vs. SysAid, SysAid is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Freshservice Quick Info
WH Score:
7.9
Pricing Score:
7.3
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:
SysAid Quick Info
WH Score:
9.2
Pricing Score:
8.4
Feature Score:
8.6
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Freshservice Pricing
Starter
$19
per user / per month
Growth
$49
per user / per month
Pro
$95
per user / per month
Enterprise
$119
per user / per month
SysAid Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Freshservice Features
  • IT Service Management (ITSM)
  • SLA Management
  • Knowledge Base
  •  IT Operations Management (ITOM)
  • Segmentation/Grouping
  • Sandbox
  • Role Based Access Control (RBAC)
  • Drift Management
  • Password Sync
  • Email Sync
  • Contact Sync
  • Calendar Sync
  • Request Management
  • Release Management
  • Portfolio Management
SysAid Features
  • IT Service Management (ITSM)
  • SLA Management
  • Knowledge Base
  •  IT Operations Management (ITOM)
  • Segmentation/Grouping
  • Sandbox
  • Role Based Access Control (RBAC)
  • Drift Management
  • Password Sync
  • Email Sync
  • Contact Sync
  • Calendar Sync
  • Request Management
  • Release Management
  • Portfolio Management

Pros & Cons

Freshservice Pros & Cons
Pros
    Cons
      SysAid Pros & Cons
      Pros
        Cons

          Reviews

          Freshservice Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          SysAid Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Alternatives

          Freshservice Alternatives
          SysAid Alternatives
          Add to Compare

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          Freshservice vs. SysAid: Detailed Comparison

          Freshservice vs. SysAid Top Ratings & Reviews: SysAid

          In our rating and review comparison of Freshservice vs. SysAid, SysAid has 4 user reviews and Freshservice has 0. The average star rating for SysAid is 5 while Freshservice has an average rating of 0.0. SysAid has more positive reviews than Freshservice. Comparing Freshservice vs. SysAid reviews, SysAid has stronger overall reviews.

          Freshservice vs. SysAid Best Features & Functionality: SysAid

          Freshservice vs. SysAid both offer a strong set of features and functionality including Systems/Administrative, Configuration Management, Sync/Refresh, Identity and Access Management (IAM), Password Management, Project Management Features, Systems Change Management, Help Desk Features, Remote Support Features, Workflow Automation, Reporting & Analytics, Network Management, Customer Management, Device Management, Incident Management, Cybersecurity Features, Asset Management, Task Management, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Report Management, Customizable Items, Collaboration Tools, Reminders/Alerts, Drag-and-Drop Builders/Designers, Supported Technologies, After-Sales Service, Supported Channels, Survey Management, Text Management, Portal Types, Contact Management. In our feature comparison of Freshservice vs. SysAid, SysAid offers more of the most popular features and tools than Freshservice.

          Freshservice vs. SysAid Best Pricing: SysAid

          In our pricing comparison of Freshservice vs. SysAid, SysAid's pricing starts at N/A/month and is more affordable compared to SysAid's starting cost of N/A/month.

          Freshservice vs. SysAid Best Usability: SysAid

          Our comparison of Freshservice vs. SysAid shows that SysAid scores higher in usability for . Freshservice scores higher in , but SysAid has the best scores overall for system usability.

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