The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs.
AI is a key component of Eptica, and is used in a number of areas to enhance CX. From automatic answer suggestions to teaching your exclusive knowledge base with machine learning, improve customer relationships further with chatbots that can answer common questions in an instant.
I like how quickly the product responds to concerns and keeps my visitors interested. I don't like that I can't alter some features or plugins, though.
The Average Wheelhouse score for the Customer Relationship Management (CRM) category is 7.8
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