Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Auto Attendant
Find Me/Follow Me
Speed Dialing
Call Flow
Skills-Based Routing
Event-Driven Routing
Call Log Reports
Dashboard
CX Analytics
Sentiment Analysis
Data Analytics
Quality of Service Reports
Call Monitoring
Call Recording
Voice
Chat/IM
SMS
MMS
Group Chat
Private Chat
Audio Conferencing
Video Conferencing
Screen Sharing
HD Voice
HD Video
Wallboard
Virtual Assistant
Contact Database
Report Scheduling
Business Phones
Speech-to-Text
Speech Recognition
Transcriptions
Call Flow Designer
File Sharing
Directory Management
Centralized Console
Storage
Role Based Access Control (RBAC)
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