Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Toll-Free Minutes
Softphone
IP Fax
Fax to Email
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Click-to-Call
Dial by Name
Dial By Extension
Voicemail
Voicemail to Email
Voicemail to SMS
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Intercom
Ring Groups
IVR
Voice Assistant
Power Dialing
Number Porting
Number Masking
Concurrent Call Sessions
Skills-Based Routing
Call Log Reports
Dashboard
Call Analytics
Agent Analytics
Customer Satisfaction Rating (CSAT)
Call Monitoring
Call Recording
Speech-to-Text
Call Flow Designer
Voice
SMS
Wallboard
Notes
Custom Fields
Custom Reports
APIs
Salesforce
WhatsApp
Zendesk
Pipedrive
MySQL
Freshsales
HubSpot
Zapier
Zoho Desk
Directory Management
Single Sign-On (SSO)
Phone Support
Email Support
Chat Support
Dedicated Account Manager
Service Level Agreement (SLA)
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