CloudTalk Overview

CloudTalk is a business VoIP system that centralizes call data, automates workflows, and provides analytics to support the specific needs of an organization's sales and customer service teams. CloudTalk offers a robust suite of AI-powered VoIP features, CX tools, and integrations to help companies tailor customer experience and work more efficiently.

Key CloudTalk Features and Capabilities

• Inbound & Outbound Calling Features: CloudTalk provides a variety of inbound and outbound calling features to help organizations streamline calls and improve efficiency, including:
  • Custom Extensions
  • Voicemail
  • Call Transfer
  • 3-Way Calling
  • Smart Dialer
  • Custom Calling Campaigns
  • Call Notes
  • Personalized Messages
  • Virtual Caller ID
  • SMS Messaging
  • International & Toll-Free Numbers
  • Number Porting

• Automation Features: CloudTalk offers features and tools to automate calling processes and workflows, enabling sales reps and customer service agents to work effectively and efficiently, including:
  • Interactive Voice Response (IVR)
  • Call Queuing
  • Call Flow Designer
  • Skills-Based Routing
  • Caller-Based Routing
  • Preferred Agent Routing
  • VIP Tagging & Queues

• Agent Performance Features: CloudTalk provides features to help companies track and improve agent performance, including:
  • Ring Groups
  • Agent Status
  • Call Monitoring
  • Real-Time Dashboards
  • Agent & Group Reporting
  • User Management

• AI Features: CloudTalk has AI-powered features to help streamline calling and optimize team performance, including:
  • Call Recording
  • Call Transcription
  • Sentiment Analysis
  • Conversation Intelligence
  • Automatic Tags & Summaries

• Security & Compliance Features: CloudTalk prioritizes data privacy, security, and compliance with features including:
  • Single Sign-On (SSO)
  • Spam Protection
  • Stir/Shaken